EDK & Catering – Deposit & Refund Policy

1. Deposits (Non-Refundable)

• All deposits required by EDK & Catering are 100% non-refundable, regardless of circumstances.

• Deposit amounts are based on the total cost of your order or event.

• Example deposit structure:

  • Orders totaling $500–$1,000 require a 25% non-refundable deposit.

• Larger events or custom orders may require a higher deposit percentage. The required amount will be clearly stated on your invoice.

 

2. Purpose of Deposits

Deposits secure your event date, reserve staffing, and cover the upfront cost of supplies and preparation. Because these resources are allocated immediately, deposits cannot be returned.

 

3. Refunds in Case of Death or Emergency

We understand that unforeseen events may occur. If the customer or an immediate family member passes away before the scheduled event:

• EDK & Catering will refund the subtotal amount paid,
  minus the non-refundable deposit and any taxes or processing fees.

Why taxes and fees cannot be refunded

• EDK & Catering is legally required to pay taxes on all revenue collected at the time of purchase.

• The Hospitality Department does not refund taxes to us, even when an order is canceled or a customer passes away.

• For this reason, taxes and third-party processing fees cannot be returned to the customer.

 

4. Order Changes

• You may make changes to your order up to 3 weeks (21 days) before the event date.

• After this deadline, adjustments to guest count, menu items, or event details may not be possible due to scheduling, ordering, and preparation commitments.